El papel de la Estadística en la metodología Seis Sigmauna propuesta de actuación en servicios sanitarios
- Mures Quintana, María Jesús (coord.)
ISSN: 1699-9495
Année de publication: 2012
Titre de la publication: Estadística aplicada a la Investigación Cuantitativa = Applied statistics to Quantitative Research
Número: 1
Pages: 111-136
Type: Article
D'autres publications dans: Pecunia: revista de la Facultad de Ciencias Económicas y Empresariales
Résumé
Six-Sigma is a strategy for continuous quality improvement based on facts and data that attempts to reach higher quality standards and lower number of defects. Six-Sigma provides a structured, analytic and rational approach that allows the implementation of quality improvement projects according to the planned objectives. Although its current popularity is mainly due to its widespread implementation in the industrial sector, it is also being increasingly used in the services sector, such as in health care services, where the customer's satisfaction has an even more crucial relevance. Six-Sigma involves the use of a wide range of statistical tools; in fact, the term sigma means standard deviation, which is a key measure of the distribution's variability. In this paper the statistical tools more suitable for each phase of Six-Sigma's adoption are presented as well a proposal of its adoption in health care services.
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