Los chatbots como herramienta de apoyo para la orientación universitaria

  1. Mayor-Alonso, Estela 1
  2. Vidal, Javier 1
  3. Rodríguez-Esteban, Agustín 1
  1. 1 Universidad de León (España)
Aldizkaria:
Edutec: Revista electrónica de tecnología educativa

ISSN: 1135-9250

Argitalpen urtea: 2024

Zenbakien izenburua: Plataformas digitales y datificación en el sistema educativo. Posibilidades y desafíos

Zenbakia: 87

Orrialdeak: 188-203

Mota: Artikulua

DOI: 10.21556/EDUTEC.2024.87.2971 DIALNET GOOGLE SCHOLAR lock_openSarbide irekia editor

Beste argitalpen batzuk: Edutec: Revista electrónica de tecnología educativa

Garapen Iraunkorreko Helburuak

Laburpena

The advance of technologies has led to the implementation of Artificial Intelligence (AI) in the education sector. Therefore, paying attention to the quality of the services offered by AI. This study aims to know the quality of the automatic counseling systems (chatbots) offered by universities in Spain. To this end, observation has been used as a technique for collecting information. Two checklists have been constructed to measure both the general aspects of the chatbot procedure and the doubts raised by students in Internet forums and organized into 4 thematic blocks. This tool was validated through a pilot study and applied in 15 public universities that have this service. The results show that the quality of the service is determined both by the information provided by the university and by the company that designs the chatbot, as it has been found that there is a low percentage of responses with a sufficient degree of adjustment. Even so, their level of detail is considerable. Therefore, there is no denying the positive impact that AI is beginning to have on university counseling services.

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