Why don't high-performance work systems always achieve superior service in hospitality? The key is servant leadership

  1. Huertas-Valdivia, I.
  2. Rojo Gallego-Burín, A.
  3. Castillo, A.
  4. Ruiz, L.
Journal:
Journal of Hospitality and Tourism Management

ISSN: 1839-5260 1447-6770

Year of publication: 2021

Volume: 49

Pages: 152-163

Type: Article

DOI: 10.1016/J.JHTM.2021.09.007 GOOGLE SCHOLAR

Sustainable development goals