Importancia de la comunicación en el establecimiento y satisfacción con el tratamiento en fisioterapia

  1. Oscar Rodríguez Nogueira
  2. Jaume Morera Balaguer
  3. Antonio Moreno Poyato
  4. Ana Felicitas López Rodríguez
Revista:
Revista Española de Comunicación en Salud

ISSN: 1989-9882,  2444-6513

Ano de publicación: 2018

Volume: 9

Número: 1

Páxinas: 93-98

Tipo: Artigo

DOI: 10.20318/RECS.2018.4257 DIALNET GOOGLE SCHOLAR lock_openAcceso aberto editor

Outras publicacións en: Revista Española de Comunicación en Salud

Resumo

Introduction: Physiotherapy is fast adopting a biopsychosocial patient-centred approach where the patient is re­cognized and its general context. Under this new paradigm, the person-centered communication between health professionals and the beneficiaries of their care is one of the keys to therapeutic success. Objective: to descri­be and reflect on the importance of person-centered communication in the establishment and satisfaction with treatment in the field of physiotherapy. Material and methods: A bibliographic review of the person-centered com­munication between the physiotherapist and the patient was carried out in the main databases of health sciences: PEDro, Pubmed, selecting articles that fit the objectives of the study, integrating subsequently the information of the selected articles and the knowledge and experience of the authors in the matter. Conclusions: Patient-centered communication is the vehicle through which the therapeutic alliance is improved, facilitating an active role of the patient in making therapeutic decisions and improving patient satisfaction with treatment and clinical outcomes. It is necessary to create an instrument to measure such communication in the field of physiotherapy

Referencias bibliográficas

  • Agencia Nacional de Evaluación de la Calidad y Acreditación. (2004). Libro blanco. Título de grado en Fisioterapia. (Agencia Nacional de Evaluación de la Calidad y Acreditación, Ed.). Madrid.
  • Besley, J., Kayes, N., & McPherson, K. (2011). ML Roberts Prize Winner-Assessing the measurement properties of two commonly used measures of therapeutic relationship in physiotherapy. New Zealand Journal of Physiotherapy, 39(2230–4886), 81–91.
  • Blanco, L. (2004). Agencia Nacional de Evaluación de la Calidad y Acreditación.
  • Briss, P., Rimer, B., Reilley, B., Coates, R. C., Lee, N. C., Mullen, P., … Task Force on Community Preventive Services. (2004). Promoting informed decisions about cancer screening in communities and healthcare systems. American Journal of Preventive Medicine, 26(1), 67–80.
  • Dibbelt, S., Schaidhammer, M., Fleischer, C., & Greitemann, B. (2009). Patient-doctor interaction in rehabilitation: the relationship between perceived interaction quality and long-term treatment results. Patient Education and Counseling, 76(3), 328–35. https://doi.org/10.1016/j.pec.2009.07.031
  • Elwyn, G., Edwards, A., & Kinnersley, P. (1999). Shared decision-making in primary care: the neglected second half of the consultation. The British Journal of General Practice : The Journal of the Royal College of General Practitioners, 49(443), 477–82.
  • González, B., & Pacheco, A. (2007). Problemas de comunicación percibidos por las enfermeras. Metas de Enfermería, 10(5), 26–30.
  • Gravel, K., Légaré, F., & Graham, I. D. (2006). Barriers and facilitators to implementing shared decision-making in clinical practice: a systematic review of health professionals’ perceptions. Implementation Science : IS, 1(1), 16. https://doi.org/10.1186/1748-5908-1-16
  • Hall, A. M., Ferreira, P. H., Maher, C. G., Latimer, J., & Ferreira, M. L. (2010). The influence of the therapist-patient relationship on treatment outcome in physical rehabilitation: a systematic review. Physical Therapy, 90(8), 1099– 110. https://doi.org/10.2522/ptj.20090245
  • Hofstede, S. N., Marang-van de Mheen, P. J., Wentink, M. M., Stiggelbout, A. M., Vleggeert-Lankamp, C. L. a, Vliet Vlieland, T. P. M., & van Bodegom-Vos, L. (2013). Barriers and facilitators to implement shared decision making in multidisciplinary sciatica care: a qualitative study. Implementation Science : IS, 8(1), 95. https://doi. org/10.1186/1748-5908-8-95
  • Hofstede, S. N., van Bodegom-Vos, L., Wentink, M. M., Vleggeert-Lankamp, C. L. A., Vliet Vlieland, T. P. M., & Marang-van de Mheen, P. J. (2014). Most important factors for the implementation of shared decision making in sciatica care: ranking among professionals and patients. PloS One, 9(4), e94176. https://doi.org/10.1371/journal. pone.0094176
  • Hush, J. M., Cameron, K., & Mackey, M. (2011). Patient satisfaction with musculoskeletal physical therapy care: a systematic review. Physical Therapy, 91(1), 25–36. https://doi.org/10.2522/ptj.20100061
  • Kamper, S. J., Apeldoorn, A. T., Chiarotto, A., Smeets, R. J. E. M., Ostelo, R. W. J. G., Guzman, J., & van Tulder, M. W. (2014). Multidisciplinary biopsychosocial rehabilitation for chronic low back pain. The Cochrane Database of Systematic Reviews, 350(9), h444. https://doi. org/10.1002/14651858.CD000963.pub3
  • Kennedy, A., Rogers, A., & Gately, C. (2005). From patients to providers: prospects for self-care skills trainers in the National Health Service. Health & Social Care in the Community, 13(5), 431–40. https://doi.org/10.1111/j.1365- 2524.2005.00568.x
  • Kim, S. S., & Park, B. K. (2008). Patient-perceived communication styles of physicians in rehabilitation: the effect on patient satisfaction and compliance in Korea. American Journal of Physical Medicine & Rehabilitation / Association of Academic Physiatrists, 87(12), 998–1005. https://doi.org/10.1097/PHM.0b013e318186babf
  • Lázaro, J., & Gracia, D. (2006). La relación médico-enfermo a través de la historia. Anales Del Sistema Sanitario de Navarra, 29(3), 7–17.
  • Leal-Costa, C., Tirado-González, S., Van-Der, C. J., Román, H., & Rodríguez-Marín, J. (2016). Creación de la Escala sobre Habilidades de Comunicación en Profesionales de la Salud, EHC-PS, 32(1), 49–59. https://doi.org/10.6018/analesps.31.3.184701
  • Mead, N., & Bower, P. (2000). Patient-centredness: a conceptual framework and review of the empirical literature. Social Science & Medicine (1982), 51(7), 1087–110.
  • Medicine, I. of. (2001). Crossing the Quality Chasm. Washington, D.C.: National Academies Press. https://doi. org/10.17226/10027
  • Morgan, S., & Yoder, L. (2012). A concept analysis of person-centered care. Journal of Holistic Nursing, 30(1), 6–15.
  • Nijs, J., Paul van Wilgen, C., Van Oosterwijck, J., van Ittersum, M., & Meeus, M. (2011). How to explain central sensitization to patients with “unexplained” chronic musculoskeletal pain: Practice guidelines. Manual Therapy, 16(5), 413–418. https://doi.org/10.1016/j.math.2011.04.005
  • Nuutila, L., & Salanterä, S. (2006). Children with a longterm illness: parents’ experiences of care. Journal of Pediatric Nursing, 21(2), 153–160.
  • PARASURAMAN A, ZEITHAML V, B. L. (1993). SERVQUAL: Calidad total en la gestión de servicios. (D. de Santos, Ed.). Madrid.
  • Potter, M., Gordon, S., & Hamer, P. (2003a). The difficult patient in private practice physiotherapy: a qualitative study. The Australian Journal of Physiotherapy, 49(1), 53–61. https://doi.org/doi.org/10.1016/s0004-9514(14)60188-4
  • Potter, M., Gordon, S., & Hamer, P. (2003b). The physiotherapy experience in private practice: The patients’ perspective. Australian Journal of Physiotherapy, 49(3), 195–202. https://doi.org/10.1016/S0004-9514(14)60239- 7
  • Rogers, C. R. (1951). Client-Centered Therapy: Its Current Practice, Implications, and Theory by Rogers,. Sanders, T., Foster, N. E., Bishop, A., & Ong, B. N. (2013). Biopsychosocial care and the physiotherapy encounter: physiotherapists’ accounts of back pain consultations. BMC Musculoskeletal Disorders, 14(1), 65. https://doi.org/10.1186/1471-2474-14-65
  • Schmidt, E., Gramm, L., & Farin, E. (2012). [Communication preferences of patients with chronic back pain in medical rehabilitation]. Schmerz (Berlin, Germany), 26(1), 69–76. https://doi.org/10.1007/s00482-011-1105-5
  • Stacey, D., Légaré, F., Col, N. F., Bennett, C. L., Barry, M. J., Eden, K. B., … Wu, J. H. (2014). Decision aids for people facing health treatment or screening decisions. In D. Stacey (Ed.), Cochrane Database of Systematic Reviews (p. CD001431). Chichester, UK: John Wiley & Sons, Ltd. https://doi.org/10.1002/14651858.CD001431.pub4
  • Tattersall, R. L. (2002). The expert patient: a new approach to chronic disease management for the twentyfirst century. Clinical Medicine (London, England), 2(3), 227–9.
  • Watson, J. C., & Geller, S. M. (2005). The relation among the relationship conditions, working alliance, and outcome in both process–experiential and cognitive–behavioral psychotherapy. Psychotherapy Research, 15(1–2), 25–33. https://doi.org/10.1080/10503300512331327010
Fonte de datos: Dialnet