Las relaciones informalesun valor añadido en la gestión de personas

  1. Marqués Sánchez, María del Pilar
  2. Farrerons Noguera, L.
  3. Arias Ramos, Natalia
  4. Quiroga Sánchez, Enedina
Revista:
Enfermería global: revista electrónica trimestral de enfermería

ISSN: 1695-6141

Ano de publicación: 2012

Volume: 11

Número: 2

Páxinas: 310-323

Tipo: Artigo

DOI: 10.6018/EGLOBAL.11.2.139101 DIALNET GOOGLE SCHOLAR lock_openDIGITUM editor

Outras publicacións en: Enfermería global: revista electrónica trimestral de enfermería

Resumo

Las organizaciones sanitarias son consideradas por los expertos como una de las más complejas a nivel de gestión y política de personas. El hecho responde a la intensidad de las emociones vividas en el día a día tanto con el paciente como con los colegas. Las experiencias vividas donde se combinan alegrías, tristezas y momentos estresantes generan en muchas organizaciones sanitarias un clima laboral inadecuado que repercute negativamente en el rendimiento de las organizaciones de salud. Este artículo pretende justificar teóricamente, la importancia de las relaciones sociales o informales que se establecen entre los trabajadores y cómo éstos pueden tejer un entramado por el que fluyan conocimiento, creatividad y valores que provoquen una cultura organizativa capaz de aumentar el rendimiento de la empresa sanitaria.

Referencias bibliográficas

  • 1. BARNEY, J.B. (1991): “Firm resources and sustained competitive advantages”. Journal of Management, 17, 99-120.
  • 2. BARNEY, J.B., WRIGHT, P. (1998): “On becoming a strategic partner. The role of human resources in gaining competitive advantage”. Human Resource Management, 37 (1), 31-37.
  • 3. BELTRAN, A.; FORN, R.; GARICANO, R., MARTINEZ, M.M. & VAZQUEZ, P. (2009): Informe McKinsey: “Impulsar un cambio posible en el sistema sanitario”. www.cambioposible.es/sanidad
  • 4. CASAS, J.; REPULLO, J.R. & LORENZO, S. (2002): “Dimensiones y medición de la calidad de vida laboral en profesionales sanitarios”. Revista de Administración Sanitaria, vol. VI, 23: 143-160.
  • 5. GRAU, A.; SUÑER, R. & GARCÍA, M.M. (2005): “Desgaste profesional en el personal sanitario y su relación con los factores personales y ambientales”. Gac. Sanit. v.19,6, novdic.
  • 6. REPULLO, J.R.. (2011): “Garantizar la calidad del Sistema Nacional de Salud en tiempo de crisis: sólo si nos comprometemos todos”. Rev. Calid. Asist. 26 (1): 1-4.
  • 7. KENNETH, A.F., JEFFREY, Y. (1998): “Linking action to social structure within a system: Social capital within and between subgroups”. American Journal of Sociology, 104 (3), 642- 645.
  • 8. LENGNICK-HALL, C.A., SANDERS, M.M. (1997): “Designing effective learning systems for management education: student roles, requisite variety, and practicing what we teach”. Academy of Management Journal, 40 (6), 1334-1368.
  • 9. NADLER, D.A. y TUSHHMAN, L.M. (1997): Competing by design. The power of organizational architecture, New York, Oxford: Oxford University Press.
  • 10. DE LIMA, L.; COELHO,S.; ADYLES, L.; BIOLCHI, T.; PIRES, DE., & SCHUBERT, VM. (2011): “Influencia de los estilos de liderazgo del enfermero en las relaciones interpersonales del equipo de enfermería”. Enfermería Global, vol. 10, nº 22.
  • 11. HOMANS, G.C. (1950): The Human Group. New York: Harcourt, Brace & World. REILLY DE FAYARD, M. (1977): El Grupo Humano. 5th edition. Buenos Aires: EUDEBA.
  • 12. EMERSON, R.M. (1972): “Exchange theory part II: exchange rules and networks”. In BERGER, J., ZELDITCH, M., ANDERSON, B., Editors. Sociological Theories in Progress, Boston: Houghton Mifflin, pp. 58-87. Cited by COOK, K.S., WHITMEYER, J.M. (1992): “Two approaches to social structure: exchange theory and network analysis”. Annual Review of Sociology, 18, 109-127.
  • 13. BURT, R.S. (1982): Toward a Structural Theory of Action: Network Models of Social Structure, Perceptions and Action. New York: Academic Press.
  • 14. WELLMAN, B. (1983). “Network analysis: some basic principles”. In: COLINS, R., Editor. “Sociological Theory”, Jossey-Bass: San Francisco, pp. 155–200.
  • 15. BLAU, P.M. (1964): Exchange and power in social life, New York: Wiley en WHITENER, E.M., BRODT, S.E., KORSGAARD, M.A. & WERNER, J.M. (1998): “Managers as initiators of trust: an exchange relationship framework for understanding managerial trustworthy behavior”, Academy or Management Review, 23 (3): 513-530.
  • 16. HOMANS, G.C. (1964): “Bringing men back in”, American Sociological Review, 29: 809- 818.
  • 17. BEJAR, H. (1993): La Cultura del Yo. Pasiones Colectivas y Afectos Propios en la Teoría Social. Madrid: Alianza Editorial, S.A.
  • 18. CÔTÉ, S. (2005): “A social interaction model of the effects of emotion regulation on work strain”. Academy of Management Review, 30 (3), 509-530.
  • 19. REQUENA, F. (2008): Redes Sociales y Sociedad Civil, Madrid: Centro de Investigaciones Sociológicas.
  • 20. BOURDIEU, P.(1986) : The forms of capital. In Richardsonm, J.G. (Ed.). Handbook of theory and research for the sociology of education, New York: Greenwood en NAHAPIET & GHOSHAL, S.(1998): “Social Capital, Intellectual Capital, and the organizational advantage”, Academy of Management Review, 23(2): 242-266.
  • 21. COLEMAN, J.S. (1990) : Foundations of social theory, Cambridge, M.A. : Belknap Press of Harvard University Press en NAHAPIET, J.E. & GHOHAL, S. (1998) : “Social Capital, Intellectual Capital, and the organizational advantage”, Academy of Management Review, 23(2): 242-266.
  • 22. BURT, R.S. (1992): Structural holes: The Social Structure of Competition, Cambridge; MA: Harvard University Press.
  • 23. GRANOVETTER, M.S. (1992): “Problems of explanation in economic sociology” en NOHRIA. N. & ECCLES R. Eccles, Networks and organizations: Structure, form and action, Boston: Harvard Business School Press
  • 24. BURT, R.S.; HOGARTH, R.M., MICHAUD, C. (2000): “The social capital of French and American Managers”. Organization Science, 11 (2), 123-147.
  • 25. BAKER, W.E., IYER, AV. (1992). “Information networks and market behavior”. Journal of Mathematical Sociology, 16 (4), 305-332.
  • 26. HECKHAUSEN, J., KRUEGER, J. (1993): “Developmental expectations for the self and most other people: age grading in three functions of social comparison”. Developmental Psychology, 29 (3), 539-548.
  • 27. RICE P.F. (1997): Desarrollo Humano. Estudio del ciclo vital. JUÁREZ, N., Editor. México: Prentice-Hall Hispanoamericana, S.A.
  • 28. GOLEMAN, D. (1996): Inteligencia emocional, Barcelona: Editorial Kairós, S.A.
  • 29. GOULD, R.L. (1978): Transformation: Growth and change in adult life, New York: Simon & Schuster, en RICE, F.P. (1997): Desarrollo Humano.Estudio del ciclo vital, Mexico: Prentice-Hall Hispanoamericana,S.A.
  • 30. LEVINSON,D.J.(1978): “The midlife transition: A period in adult psychosocial development”, Psychiatry, 40:99-112.
  • 31. SELZNICK, P. (1996): “Institucionalism old and new”, Administrative Science Quarterly, 41(2): 270-277.
  • 32. DIMAGGIO, P.J. & POWELL, W.W. (1983): “The iron cage revisted: Institutional isomorphism and collective rationality”, American Sociological Reviews, 48: 147-160.
  • 33. MEYER, J.W. & ROWAN, B. (1977): “Institutionalized organizations: Formal Structure as myth and ceremony”, American Journal of Sociology, 83:340-363.
  • 34. MAZZA, C. & ALVAREZ, J.L. (2000): “ Haute couture and pret-â-porter: The popular press and the difusion of management practices”, Organization Studies,21 (3): 567-588.
  • 35. ROMNEY,A.K. & FAUST, K. (1982): “Predicting the structure of a communications network from recalled data”, Social Networks,4; 285-304.
  • 36. FREEMAN, S. (1986): “Structural complexity and the recall of events”. Paper presented at the Sixth Sunbelt Social Network Conference, Santa Barbara. Cited by KRACKHARDT, D. (1987): “Cognitive social structures”. Social Networks, 9, 109-134.
  • 37. DIMAGGIO, P.J. & LOUCH, H. (1998): “ Socially embedded consumer transactions: For what kinds of purchase do people most often use networks?. American Sociological Review, 63: 619-637 en BORGATTI, S.P. & FOSTER, P.C. (2003): “ The network paradigm in organizational research: A review and typology”, Journal of Management, 29: 991-1013.
  • 38. CONNER, K.R., LEVINTHAL, D.A. (1996): “Absorptive capacity: A new perspective on learning and innovation”. Administrative Science Quarterly, 35 (1), 128-152.
  • 39. TURNER, K.L., MAKHIJA, M.V. (2006): “The role of organizational controls in managing knowledge”. Academy of Management Review, 31 (1), 197-217.
  • 40. ANAND, N., GARDNER, H., MORRIS, T. (2007): “Knowledge-based innovation: emergence and embedding of new practice areas in management consulting firms”. Academy of Management Journal, 50 (2), 406-428.
  • 41. ABRAMS, L.C.; CROSS, R.; LESSER, E., LEVIN, D.Z. (2003): “Nurturing Interpersonal Trust for Knowledge-Intensive Work”. Academy of Management Executive, 17 (4), 64-95.
  • 42. MEHRA, A., KILDUFF, M., BRASS, D.J. (1998): “At the margins: a distinctiveness approach to the social identity and social networks of underrepresented groups”. Academy of Management Journal, 41 (4), 441-452.
  • 43. MICHAELSON, C. (2005): “Dialogue”. Academy of Management Review, 30 (2), 235-238.
  • 44. BORGATTI, S.P. & FOSTER, P.C. (2003): “The network paradigm in organizational research: A review and typology”, Journal of Management, 29 (6): 991-1013.
  • 45. IBARRA, H.; KILDUFF, M. & TSAI, W. (2005): “ Zooming in and out: Connecting individuals and collectivities at the frontiers of organizational network research”, Organization Science, 16 (4): 359-371.
  • 46. JONI, S.N. (2004): “La geografía de la confianza”. Harvard Deusto Business Review, 128, 60-67.
  • 47. ROBERSON, Q., COLQUITT, J. (2005): “Shared and configural justice: a social network model of justice in teams”. Academy of Management Review, 30 (3), 595-607.
  • 48. INKPEN, A., TSANG, E. (2005): “Social capital, networks, and knowledge transfer”. Academy of Management Review, 30 (1), 146-165.
  • 49. MARQUES, P., MONPART, M.P., DIAZ, M.T., LEGARRA, S., MARTIN, A., NOGUES, C., GUILLEN, I., SILVEIRA, A., SILVEIRA, J., LOPEZ, J.J., ROMAGUERA, S., MERAYO, E., DUQUE, F.J., VAZQUEZ, E., ITURRIETA, A., GOMEZ, O., BELMONTE, T., IBARBUREN, R., LOPEZ, J., ARROYO, M.P., DURAN, M., FARRERONS, L., CALVO, M.D.,(2003):“Nursing Care: Management by values”. Hospital. Focus. 5 (3), 70.
  • 50. BARON, R.A. (in press): “The role affect in the entrepreneurial process”. Academy of Management.
  • 51. LÓPEZ MONTESINOS, M.J. (2009): “Consecuencias psicosociales del trabajo en el personal de enfermería como indicadores subjetivos de rendimiento desde el enfoque de la gestión de recursos humanos.” Tesis doctoral. Repositorio Institucional DIGITUM. Base de datos TDR. Universidad de Murcia. ISBN: 978-84-692-9360-7. Depósito legal: MU-147-2010 En: http://www.tesisenred.net/TDR-0122110-124704/index_cs.html http://digitum.es